Privacy Policy

Protection of personal data

This Privacy Policy explains how we collect, use, process, and disclose your information across the website www.lefkadaslowguide.gr/com (“LSG”) owned by the private company Nikos Thermos and Co. LTD.

In this policy, we use a few terms, which are defined as follows: A “Business”, a” Manager” or a “Property Owner” is anyone who has registered an LSG account to advertise his company, property, goods and services. A “Guest” is someone who just visits LSG or books, or seeks to book, LSG Services. “Listing” is a single property unit, such as a house, an apartment, a boat, a service, a store, etc. that is being advertised on LSG by the Business, Property Owner, Manager.

LSG discloses how your personal information is used, shared and protected and your choices regarding personal data and how you can communicate with us.

LSG is committed to protecting your personal data. It takes all necessary organizational and technical precautions to secure and protect your data from all forms of random or targeted processing. LSG complies with the General Data Protection Regulation and will provide users with any information requested to maintain the highest level of open cooperation.

LSG will, at times, potentially change or amend the present Privacy Policy. We suggest you review the terms periodically to keep yourself up to date.

LSG stores personal data submitted by Guests and Businesses and thus acts as Data Protection Officer according to the EU’s General Data Protection Regulation 2016/679.

Contacting LSG

For queries concerning any issue related to your personal data and to delete or change your account, you may contact the Data Protection Manager, preferably in writing, at Valtetsiou 15, 10680 Athens, Greece or via info@lefkadaslowguide.gr

What is personal data?

Personal data is all information that refers to and describes a person, such as: identity information (first and last name, age, home address, occupation, etc.), physical characteristics, education, employment (experience, professional behavior, etc.), economic status, interests, activities, habits.

What does "personal data proseccing" mean?

Processing means any operation which is performed upon personal data such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, erasure or destruction. LSG uses and processes all user and non-user personal data and their digital trace in strict accordance with the General Data Protection Regulation.

What personal information do you collect?

1. We collect information you share with us when you use LSG in order to ensure the adequate performance of contracts between a Guest or Manager and LSG, or between Guests and Businesses. Without this information, we will not be able to provide you with services that you request.

2. Guests can communicate directly with Businesses using the “Request to Book” form and submitting their choice and personal data: first and last name, e-mail, phone number. This information will be received by both the Business Manager and LSG

3. Guests can subscribe to the LSG newsletter using only their e-mail

4. We potentially collect personal data you submit directly as well as data acquired from your interaction with our services, for example, via the use of cookies on our website

5. Businesses who wish to receive more information regarding promoting their business on LSG can contact us using the communication form where they will need to disclose their full name, phone number, e-mail and website.

6. Businesses create their LSG account using their e-mail and personal password. LSG grants access to x amount of listings (x is designated by the number of listings contracted between LSG and Businesses).

7. LSG retains the right to review and access user listings and may process, correct, improve content, when deemed absolutely necessary to maintain site content quality, to rectify content that conflicts with these Terms, with no obligation to prior notice.

8. LSG retains the right to deactivate or delete accounts and listings not in compliance with agreed terms.

How do you use my data?

We use the personal data we collect from you for specific purposes. We use, store, and process information about you to provide, understand, improve and develop LSG and to create and maintain a trusted and safer environment. Data is used in the following ways:

1. E-mails we receive from your newsletter subscription are stored in the LSG database and used only for LSG newsletter distribution.

2. First and last names, e-mails and phone numbers we receive via the form “Request to book”, submitted by Guests who wish to use LSG services, are used by LSG only for statistical purposes.

3. Data we receive from Businesses interested in advertising on LSG is used for correspondence between Businesses and LSG. Data submitted by Businesses in listing submissions are used for correspondence between businesses and LSG, for external promotion (social media by LSG and other sites) and for statistical purposes.

Data we automatically collect

When you visit our site, we potentially collect certain information automatically from your devices. In certain countries, including some European Union member states, such data comprises personal data according to the applicable data protection legislation.

Specifically, data we collect automatically may include information regarding your IP address, software type, device type, device ID, search engine (such as Firefox, Safari or Internet Explorer), ISP, operating system and provider. We may also collect information about your online activity, such as content viewed, pages visited, searches conducted. Portal and exit page information as well as general data regarding location, (country, city) may also be collected from website users.

We potentially may collect other technical data, such as modes of interaction between devices and LSG services, including bypassed pages and link clicks, or projected travel packages and the time and date of their projection.

Data collection offers us a better understanding of the Guests seeking our Services, where they come from and what content interests them most. We utilize this data for in-house statistical analysis and to improve the quality and consistency of services offered, for example, to personalize your experience, to customize your searches and to select advertising that is relevant to you. We also use automatically collected data to prevent and detect fraud.

When you use our website on one device, either via web browsers for mobile devices or via apps, we collect and use relevant data, in general, using similar methods and for similar ends. We may also collect certain data regarding your location if you have activated location sharing on your device’s privacy settings or if you have shared photos with location tags.

You can modify your device’s privacy settings at any time, either by deactivating the application’s location sharing function and/or the geotagging function for photographs. Please note that deactivating location sharing may affect your experience via the app or mobile device. For any questions concerning privacy settings on your device, we suggest you contact the device manufacturer or your mobile provider for assistance.

Some information may be collected using cookies and similar location technology.

Who receives my data?

Access to your data is granted only to necessary LSG personnel committed to preserving your confidentially, and to partner businesses or third party service providers, acting on our behalf, that process your data in strict accordance with our mandates.

Sharing Personal Data with Third Parties

LSG will never share Guest and Business personal data with third parties, except as follows: a. Certain listing details may be used on LSG social media for external promotion b. We may share Site usage information about users with a third-party tracking LSG for the purpose of reporting statistics. Consequently, some of the pages you visit on the Site use tracking mechanisms such as pixel tags (also called clear gifs). We may also use your information to market our services and to gain feedback on potential new services.

Cookies

To facilitate and enhance functionality of the services we provide electronically on the present website, LSG may chose to use cookies. Cookies help improve site functions and simplify navigation and options available to users. Thus we can provide personalized content based on your interests and needs. In addition, cookies may be utilized to analyze site visits and identify pages that require improvement. Our aim is to improve our website and to consistently offer better user services and experiences.

Cookies are small alphanumerical files stored on users’ computers that assist website and user connectivity. Cookies do not, under any circumstance, damage computers or files stored therein. There are two general cookie categories:

1. Technical cookies: required for proper website functioning and its navigation by the user. Without cookies, users may not be able to view pages correctly or use certain services.

2. Profile cookies: used to create user profiles so users may receive advertising messages based on their navigation preferences. By using our site, you agree to the use of cookies according to our policy.

We also want you to be able to share our site’s content with your friends, via your favorite social media, in the easiest possible way. Social media cookies, placed by social media website providers, let you share content seamlessly and with no glitches.

We also use Google Analytics Cookies, that provide search engines anonymous information about your navigation on our website. This information helps us better understand our users and improve our website. Again, this information is anonymous and regards only visitor volume, duration, number of pages visited, etc. More information about cookies:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you want to deactivate or remove cookies, please follow the simple instructions for cookie deactivation/removal available in your search engine program settings (Google, Chrome, Mozilla, etc). You can also find more information here:
https://www.aboutcookies.org/how-to-control-cookies/

How long do you retain my personal data?

We retain your personal data only for the duration of time needed to achieve the aim for which the data was gathered, among other things, to satisfy any legal, accounting or institutional reporting requirements. Personal data will be kept on file for as long as you maintain an LSG account and erased when you delete your account or, for LSG newsletter subscribers, your e-mail. Business data will be kept for one month following the completion of ad campaigns and then deleted.

What are my rights?

You may review, complete and update the information you have provided us by visiting your account “Settings”. You may also deactivate your account on LSG by communicating with us.

Right of Access: the right to access your personal data and information about how it is processed.

Right to Rectification: the right to request the correction of inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten): the right to request the deletion of your personal data in certain circumstances. If you decide to close your account, we will deactivate it and remove your personal data. Keep in mind that after your account closes, you won’t be able to log on and you will not have access to your personal information. You may, nonetheless, open a new account at any time.

Right to Restriction of Processing: the right to restrict the processing of your personal data in certain circumstances

Right to Data Portability: the right to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, to have data transmitted, at your request, to another controller.

Right to Object: the right to object to the processing of your personal data on grounds relating to your personal situation

Right to Information: the right to receive detailed information regarding how personal data is collected and processed.

We may need to request specific information to verify your identity and help secure your right to access your personal data (or to exercise your other rights). This security measure ensures that your personal data is not shared with unauthorized parties. We may also need to contact you for more information regarding your queries in order to expedite our response.

What laws apply regarding the way you process my Data?

Applicable law is Greek legislation, according to the General Data Protection Regulation 2016/679/ΕΕ and in general the effective national and international legislative and regulatory framework for personal data protection. The competent court for potential disputes regarding your personal data is the First Instance Court of Athens.

What if I’m a minor?

Underage users of LSG pages and services are required to have parental or guardian consent.

Will further modifications be made to the Terms of Use?

We modify and update the terms of use only when necessary. We suggest you periodically review our user policy so you are aware of how we protect your Personal Data. Terms of Use were last modified on the 30th of April, 2019.